سياسة الخصوصية

١. مقدمة

تلتزم شركة DLXN بحماية خصوصيتك.

٢. المعلومات التي نجمعها

٢.١ المعلومات المقدمة طواعية

نجمع المعلومات التي تقدمها عند:

• ملء نموذج الاتصال
• طلب عرض سعر أو استشارة
• الاشتراك في النشرة الإخبارية
• Register for events, webinars, or exhibitions
• Download product brochures, datasheets, or technical documentation

٢.٢ المعلومات المجمعة تلقائياً

عند زيارتك لموقعنا، نجمع تلقائياً:

• عنوان IP وبيانات الموقع التقريبي
• نوع المتصفح ونظام التشغيل
• الصفحات التي تمت زيارتها والوقت المستغرق
• Language preferences and time zone

٣. ملفات تعريف الارتباط

نستخدم ملفات تعريف الارتباط لتحسين تجربتك.

• Essential Cookies: Necessary for the Site to function properly (e.g., session management, security, load balancing).
• Analytics Cookies: We use Google Analytics 4 (GA4) and Google Tag Manager to collect anonymized usage data. These help us understand how visitors interact with our Site and improve our content.
• Functional Cookies: Remember your preferences such as language selection, theme (dark/light mode), and cookie consent status.
• Marketing Cookies: Used to measure the effectiveness of our advertising campaigns (e.g., Google Ads, LinkedIn Ads). These may be set by third-party advertising partners.

You can control cookie preferences through your browser settings or by using our cookie consent banner. Note that disabling certain cookies may affect Site functionality.

٤. استخدام معلوماتك

نستخدم معلوماتك لتقديم خدماتنا وتحسينها.

• To respond to your inquiries and provide customer support
• To send you requested product information, quotes, and technical documentation
• To process and manage newsletter subscriptions
• To improve our Site, products, and services based on usage analytics
• To communicate about events, exhibitions, and company news (with your consent)
• To comply with legal obligations and enforce our Terms of Service
• To protect the security and integrity of our Site and business

٥. خدمات الطرف الثالث

قد نشارك البيانات مع خدمات الطرف الثالث الموثوقة.

• Analytics Providers: Google Analytics (data processed in accordance with Google's privacy policy)
• Email Service Providers: For newsletter delivery and marketing communications
• Hosting & Infrastructure: Cloud hosting providers for Site operation and data storage
• CRM Systems: For managing customer relationships and business inquiries

We do not sell, rent, or trade your personal information to third parties. All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law, to protect our rights, or in connection with a business transfer (e.g., merger or acquisition).

٦. الاحتفاظ بالبيانات

نحتفظ ببياناتك طالما كان ذلك ضرورياً.

٧. حقوقك

لديك الحق في الوصول إلى بياناتك أو تصحيحها أو حذفها.

٨. الأمان

نطبق تدابير أمنية مناسبة.

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request restriction of processing under certain circumstances.
• Portability: Request transfer of your data to another organization.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within the timeframe required by applicable law.

٩. القاصرون

موقعنا غير مخصص للأشخاص دون سن ١٦ عاماً.

١٠. التعديلات

قد نقوم بتحديث هذه السياسة بشكل دوري.

١١. الاتصال

للاستفسار عن هذه السياسة، اتصل بنا.