Privacy Policy

1. Introduction

Dlxn (Baoding) Energy & Technology Co., Ltd. ("Dlxn Energy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dlxnsolar.com (the "Site") or engage with our services. Please read this policy carefully. By using our Site, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Submit a contact form or inquiry (name, email, phone number, company name, message content)
• Subscribe to our newsletter (email address)
• Request a quote or product information (name, company, project details, contact information)
• Register for events, webinars, or exhibitions
• Download product brochures, datasheets, or technical documentation

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, referring URLs, and navigation patterns
• Geographic location (country/city level derived from IP address)
• Language preferences and time zone

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors come from. The types of cookies we use include:

• Essential Cookies: Necessary for the Site to function properly (e.g., session management, security, load balancing).
• Analytics Cookies: We use Google Analytics 4 (GA4) and Google Tag Manager to collect anonymized usage data. These help us understand how visitors interact with our Site and improve our content.
• Functional Cookies: Remember your preferences such as language selection, theme (dark/light mode), and cookie consent status.
• Marketing Cookies: Used to measure the effectiveness of our advertising campaigns (e.g., Google Ads, LinkedIn Ads). These may be set by third-party advertising partners.

You can control cookie preferences through your browser settings or by using our cookie consent banner. Note that disabling certain cookies may affect Site functionality.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To send you requested product information, quotes, and technical documentation
• To process and manage newsletter subscriptions
• To improve our Site, products, and services based on usage analytics
• To communicate about events, exhibitions, and company news (with your consent)
• To comply with legal obligations and enforce our Terms of Service
• To protect the security and integrity of our Site and business

5. Third-Party Services and Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our Site and conducting our business. These include:

• Analytics Providers: Google Analytics (data processed in accordance with Google's privacy policy)
• Email Service Providers: For newsletter delivery and marketing communications
• Hosting & Infrastructure: Cloud hosting providers for Site operation and data storage
• CRM Systems: For managing customer relationships and business inquiries

We do not sell, rent, or trade your personal information to third parties. All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law, to protect our rights, or in connection with a business transfer (e.g., merger or acquisition).

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions and business correspondence are typically retained for the duration of the business relationship plus a reasonable period thereafter. Analytics data is retained in accordance with our analytics providers' data retention policies.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request restriction of processing under certain circumstances.
• Portability: Request transfer of your data to another organization.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

Dlxn Energy is headquartered in Baoding, Hebei Province, China. If you are accessing our Site from outside China, please be aware that your information may be transferred to, stored, and processed in China or other countries where our service providers operate. By using our Site, you consent to such transfers. We take steps to ensure that your data receives an adequate level of protection in accordance with this policy and applicable data protection laws.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page indicates when revisions were made. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.